Atlassian Administrator

ABOUT THE ROLEIn this role, you will support global customers in building, migrating, and optimizing Atlassian ecosystems that power their daily operations. Working with international teams and clients across the USA and Europe, you will take ownership of Atlassian administration and migration initiatives, helping organizations improve efficiency, collaboration, and service management outcomes. RESPONSIBILITIESAdminister and configure Atlassian products such as Jira, Confluence, and Jira Service Management to ensure stable, high-performing environments for customersLead and execute Atlassian migration projects, including Server-to-Cloud, Data Center-to-Cloud, and Cloud-to-Cloud, delivering reliable and secure transitionsOwn day-to-day operational support and system administration activities, resolving incidents, requests, and technical issues in collaboration with internal teams and client stakeholdersOptimize Atlassian solutions by configuring workflows, permissions, automation, and performance improvements aligned with customer needsWork closely with customers to gather requirements, propose best-fit Atlassian solutions, and implement enhancements that support business goalsManage and integrate third-party add-ons, including ScriptRunner, xRay, Zephyr, PowerBI, eazyBI and develop custom solutions using Groovy where needed.Conduct user trainings, create guidelines, and provide consultancy to help customers effectively adopt and use Atlassian toolsParticipate in system upgrades and continuous improvement initiatives, contributing to process optimization and customer successREQUIREMENTSAt least 5 years of hands-on experience in Atlassian administration, including Jira, Confluence, and Jira Service ManagementPractical experience with Atlassian cloud migrations from Server or Data Center environmentsKnowledge of ITIL processes and ITSM principles with a solid theoretical foundationExperience with ScriptRunner and Groovy for customization and automationBackground in customer support or system administration within complex IT environmentsWorking with: ServiceNow, Planview, MS Azure will be a plusAbility to lead or coordinate team efforts and take ownership of technical outcomesStrong analytical and problem-solving skills with a proactive, solution-oriented mindsetUpper-intermediate or higher level of English for effective communication with international clients and teamsTeam-oriented approach with the ability to collaborate effectively in distributed environments .