Lead.NetProduction Support (Ranchi)

We are looking for a Lead .Net L3 Production Support (US Healthcare + Automation) with strong technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation. Key Responsibilities - Lead L3 production support for Facets / Guiding Care integrations and related healthcare applications. - Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases. - Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET. - Develop Python-based or any kind of automation (RPA) for monitoring, configuration validation, and regression testing. - Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases. - Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability. - Maintain knowledge base articles, troubleshooting guides, and support documentation. - Participate in a 24x7 on-call support model and drive major incident management activities. - Mentor team members and provide technical leadership for production support initiatives. Required Skills - 9+ years of experience in Application/Production Support. - Solid hands-on experience with C#/.NET, Python (added advantage), and SQL Server. - Expertise in troubleshooting REST APIs, integrations, middleware, and database issues. - Experience with healthcare applications and integration workflows (Guiding Care preferred). - Strong analytical, problem-solving, and stakeholder management skills. - Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams. Preferred - Healthcare/Payer domain experience. - Exposure to Azure/AWS, CI/CD, and DevOps practices. Locations: Chennai / Pune / Bangalore / Hyder .