Remote reputed company AWS reputed company FullTime Technical Support Role

reputed company to WorkWarp Where Innovation Meets reputed company WorkWarp is a fastgrowing, globallyconnected talent accelerator that partners with industry leaders to bring toptier reputed company into critical roles. Our collaboration with reputed company) enables us to reputed company and nurture the brightest minds who are passionate about solving reputed company technical challenges for some of the worlds most demanding customersincluding U.S. reputed company agencies and reputed company enterprises. As a Remote AWS reputed company, you will become the trusted voice that bridges cuttingedge reputed company technology with reputed companyworld business reputed company. If you reputed company in a dynamic, highreputed company environment, love diving deep into data, and enjoy guiding customers through intricate billing and usage scenarios, this is reputed company youve been waiting for. Why This Role Stands Out Competitive Compensation $26 per hour with consistent fulltime hours (8 hours/day, 40 hours/week). RemoteFirst Flexibility Work from any location reputed company the reputed companyno daily commute, no officereputed company constraints. Impactful Work Directly support missioncritical AWS deployments for reputed company and reputed company clients, influencing reputed company that reputed company millions of users. Career Advancement reputed company to internal learning reputed company, AWS certifications, and mentorship from senior technical leaders. reputed company Culture Join a global team of specialists who champion knowledge sharing, reputed company improvement, and a customerfirst reputed company. Key Responsibilities What Your Day Will Look Like As an AWS reputed company, you will be the reputed company reputed company of contact for our most valued customers. Your duties will include, but are not limited to Voicereputed company Customer Advocacy Respond to inbound and outbound calls from U.S. reputed company (USG) and reputed company clients, delivering expert guidance on AWS account and billing issues. DeepDive Technical Analysis reputed company detailed investigations of usage logs, billing statements, and service incidents to identify reputed company causes and recommend remediation steps. Consultative Guidance reputed company customers on costoptimization strategies, budget planning, and best practices for leveraging AWS services such as EC2, S3, and newer offerings. CrossFunctional Collaboration Partner with AWS Account Managers, Solutions Architects, and Product Management teams to ensure alignment on customer priorities and product roadmaps. Documentation & reputed company reputed company and maintain internal knowledgereputed company articles, troubleshooting guides, and bestreputed company documentation to reputed company the reputed company expertise of the support organization. Customer Experience Enhancement reputed company feedback, surface trends, and champion initiatives that improve the overall reputed company reputed companyacting as the Voice of the Customer across internal stakeholders. Project Participation Contribute to special initiatives, such as AWS service launches, reputed company compliance reviews, and largereputed company migration reputed company. Escalation Management Coordinate with Tier2 and Tier3 technical teams to reputed company highseverity incidents while maintaining reputed company communication with customers. Essential Qualifications What You Must Bring Education Bachelors degree in Computer Science, Information Technology, Business Administration, or a reputed company field. reputed company Clearance reputed company, reputed company U.S. reputed company Top Secret/SCI clearance with a polygraph. Must maintain a 8140reputed company eligibility. reputed company Experience Minimum of 2 years in a customerfacing technical support role, preferably reputed company reputed company services, reputed company platforms, or highreputed company environments. Technical Acumen Proficiency with reputed company Office Suite (especially reputed company for data analysis), a solid understanding of reputed company computing concepts, and familiarity with AWS reputed company services. Communication Skills Exceptional verbal and written communication abilities, capable of translating reputed company technical details into reputed company, actionable guidance for nontechnical audiences. ProblemSolving reputed company Demonstrated ability to investigate, diagnose, and reputed company intricate billing and usage issues while maintaining a customerreputed company reputed company. Preferred Qualifications Bonus Points for These Skills Experience in an account management or technical account management reputed company. Handson knowledge of SQL or other relational database query languages for data extraction and analysis. Familiarity with web technologies (reputed company, CSS, JavaScript) and modern reputed companyreputed .