Exchange Admin /Admin (Pune)

Exchange Admin / M365 Admin Role Summary We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements. Key Responsibilities: - Support during USA hours and flexibility to be available during non-business hours for any outage support - Work with OEM to handle issues and support - Provide support for Microsoft 365 services including: - Exchange Online (mail flow, mailbox issues, transport rules) - Teams (meetings, collaboration, voice basics) - SharePoint Online & OneDrive (permissions, sync issues, site access) - Microsoft Forms, Planner, Power Automate (basic troubleshooting) - Manage user provisioning, licensing, and access in Azure AD - Assist with user onboarding/offboarding processes - Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes - Assist users with Teams collaboration issues, channels, Teams policies, and feature administration - Administer Conditional Access, MFA, and security policies - Support DLP, retention labels, sensitivity labels, and encryption - Handle security alerts related to compromised accounts, login anomalies, and phishing reports - Manage identity lifecycle operations and Azure AD group administration - Support Intune device enrollment, compliance policy issues, and application deployments - Troubleshoot configuration profiles, compliance failures, and update policies - Manage tickets, SLA adherence, and escalations from L1 - Perform tenant monitoring and service health reviews - Maintain SOPs, runbooks, and documentation Required Skills: Strong hands-on experience supporting Microsoft 365 services in enterprise environments Exchange Online Administration Teams Administration & Troubleshooting SharePoint Online & OneDrive Support Azure AD / Entra ID Administration Intune Support (L2 Level) Conditional Access & MFA DLP & Email Security Outlook Troubleshooting & Mail Flow Management Robust communication and problem-solving skills Preferred Qualifications: - Certifications: MS-900, MS-102, AZ-900, SC-900 - Hybrid Exchange Environment Experience - PowerShell scripting basics - Knowledge of Microsoft Defender for Office 365 Education: Bachelors degree in IT, Computer Science, Engineering, or equivalent experience. Location: Pune Experience: 68 Years .