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Bachelor's degree required; 3+ years in contact center and 3+ years in data analysis; experience with Calabrio, Salesforce Service Cloud, Service Cloud Voice, AWS, Excel; forecasting, KPI reporting, and occasional travel to Nashville.Key Responsibilitiesadministering systemsanalyzing datacreating forecastsSkills & ToolsService Cloud Voice, AWS, Calabrio, Salesforce Service Cloud, Microsoft Excel, SQL, AWS ConnectJob DetailsCategory: Data and AnalyticsSeniority: Mid LevelCommitment: Full TimeWorkplace: Remote United States or NashvilleLanguages: EnglishBenefitsRetirement planAbout LifewayA faith-based organization providing Christian resources and services. Industry: Non-Profit Organizations and NGOs Apply To this Job .