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: Key Responsibilities: - Requirement gathering related to partner platform, BRD creation, Scope creation, Defining Use case, UAT testing, release planning, - Requirement prioritization, Planning, Tracking & reporting projects related to partner apps & website, Maintaining requirement matrix, Stakeholders management - Driving platform utilization increasing adaption, downloads, monthly active users, Installed, reducing uninstalls, - Mapping user journey, App Analytics, Analyzing app usage funnel, usage of mobile app feature, Identifying the area of improvement, drop-off rate - Driving NPS, Managing app store & play store review, root cause analysis of complaints and suggesting the further scope of improvement, - Dashboard & MIS preparation for platform available in app as well website version on a given frequency, providing insights. - Co-ordination with stakeholders, Escalations management, finding the root of the escalations, finding bugs & preparing plans to fix these with the overall objective of improving the platform - Conducting training, feedback & engagement sessions to increase awareness of the platform, Experience & Skills Requirements: - Techno-functional candidate with experience of 3 to 6 years in managing mobile, website & related digital platforms - Should have an understanding of mobile app platforms, mobile app development life cycle, APIs - Should be very valuable at communication and presentation, should be able to face & present management at a higher level - Desirable - basic understanding of health insurance sales, service & distribution ecosystem .