🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Why we need this role Responsible for overall planning and resource coordination for service transitions, to ensure changes are made with minimum disruption to IT services.What you will do Responsible for accepting products, determining whether they are fit for purpose and assessing readiness against agreed service acceptance criteria. IT Service Transition Managers are responsible for planning and coordinating resources to ensure that services are effectively transitioned into service operation.What we're looking for Typical tasks and responsibilities will include: Accountable for establishing, documenting, and publicising the Service Design and Transition processes and strategy, which will include the Service Design Package and Service Level packageDefining and implementing service acceptance criteria for both new and changing applicationsBuilding and maintaining internal and external relationships at senior stakeholder level in order to articulate and guide projects and programmes in accordance with the delivery lifecycle providing for a demand and resource plan to be maintained and managedLeading the production of all Service Introduction artefacts including creating and negotiating Service Level Agreements for handing over to the operational support teamsActing as a key member of the Design Authority and ensuring that proposed solutions fit within the IT Operating model and IT Strategy .