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Kindly Drop CV at: nadella.sahithya@orcapod.work Job Title: SAP Service Management Consultant Location: Mumbai Experience: 7- 10 years Payroll: Orcapod Consulting Services Private Limited Interview Mode : Virtual Work Mode: Remote Job Description: - Gather and analyze business requirements from customers, business users, onsite teams, and key stakeholders. - Configure SAP Customer Service and Plant Maintenance modules based on business requirements. - Design and implement solutions for field service and repair/maintenance processes. - Handle field service project planning, creation, costing, revenue recognition, billing, and monitoring. - Support repair project planning and execution. - Manage Customer and Business Partner master data and processes. - Configure and support Service Contract and Service Quotation processing. - Work with onsite team members, key users, and business managers to ensure timely delivery and alignment with customer expectations. - Prepare functional specifications and provide requirements for interfaces and custom developments. - Support data migration activities, including data mapping, validation, and migration testing. - Define and coordinate SAP interfaces and integrations with other SAP modules and external/third-party systems. - Support integration with third-party applications involving SAP service and maintenance orders. - Develop and support SAP reports and operational reporting requirements. - Perform functional testing, integration testing, regression testing, and support user acceptance testing. - Troubleshoot production issues and provide root-cause analysis and resolution. - Provide application support and participate in incident, problem, and change management activities. - Contribute to the deployment of SAP best practices and recommend process improvements. - Coordinate with geographically distributed teams and work effectively across different time zones. - Manage multiple projects/tasks in a cross-functional and cross-divisional setting. - Interact with senior management and client stakeholders to present solutions and obtain acceptance for proposed approaches. - Support project planning, estimation, scheduling, risk management, and timely delivery. - Provide knowledge transfer and documentation to support teams and business users. - Be willing to travel onsite for short-term business requirements. Must-Have Skills - Strong hands-on experience in SAP Customer Service (SAP CS). - Strong experience in SAP Plant Maintenance (SAP PM) and service/maintenance processes. - Experience in SAP configuration and implementation. - Experience with multiple end-to-end SAP rollouts/implementations. - Strong understanding of: - Field Service Management - Field Service Project Planning - Repair Project Planning - Service Orders - Maintenance Orders - Service Contracts - Service Quotations - Customer/BP Management - Costing - Revenue - Billing - Project Monitoring - Experience in requirements gathering and business process analysis. - Experience preparing functional specifications and interface requirements. - Hands-on experience with SAP integration with other SAP modules. - Experience with third-party integration involving SAP Service/Maintenance Orders. - Experience with SAP data migration. - Experience in SAP reporting and business reporting requirements. - Strong application support and troubleshooting experience. - Experience working directly with customers, business users, onsite teams, and key users. Preferred / Good-to-Have Skills - Experience with HP Service Manager or similar IT service management tools. - Experience with HP Application Lifecycle Management (HP ALM) or similar testing tools. - Experience in SAP testing, defect management, and test-cycle coordination. - Strong project management and task management skills. - Experience working with geographically distributed teams. - Experience working across multiple time zones. - Experience interacting with senior client stakeholders and management. - Willingness to travel for short-term onsite assignments. Soft Skills & Leadership Competencies Communication - Excellent written and verbal communication skills. - Strong customer-facing and stakeholder-management skills. - Ability to communicate technical solutions effectively to both technical and business audiences. .