Director service operations (Nagpur)

Job Description Role: Director Service Operations & Quality Company: Hoora Technologies Pvt Ltd Location: Nagpur (In-office) Experience: 10+ years of experience in business growth, expansions, sales & service. Work Week: 6 days Travel: Frequent Contact: anand@ About the Company Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India's #1 Car & Bike Care App, Hoora brings every essential automotive need into one seamless ecosystem. From doorstep car and bike wash to end-to-end service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360 vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution. Hoora's mission is simple: make vehicle ownership effortless, accessible, and reliable, whether it's routine cleaning, urgent servicing, compliance needs, or upgrading your ride. Role Summary: We are seeking a agile and entrepreneurial Director Service Operations & Quality to lead end-to-end operations for a rapidly scaling hyperlocal 4-wheeler washing business. The role will own P& L performance, service quality, fulfilment excellence, demand generation, workforce management, customer experience, and operational scalability across multiple locations. The ideal candidate combines operational rigor with commercial acumen and has experience managing large distributed field teams in consumer services, automotive services, logistics, quick-commerce, hyperlocal marketplaces, or franchise-led businesses. Roles & Responsibilities Strategic Leadership, Revenue & P& L Management: Leadership role overseeing P& L, operational efficiency, service quality, scalable growth across business units and org. Full ownership of revenue targets, pricing strategies, and regional unit economics to ensure hyperlocal profitabili .