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Prime Global Services is Hiring: Team Leader - BPO Operations About the Role: We are looking for a Team Leader to manage day-to-day BPO operations, handle a team of executives, and ensure performance targets are met as per company and client requirements. Location: Eramangalam (Near Guruvayur) Salary: Best in the Industry Key responsibilities: Manage a team of executives (voice/non-voice processes) Monitor daily productivity, SLA, and KPI targets Handle escalations and ensure timely resolution Track attendance, shrinkage, and team discipline Provide regular feedback and support team performance Ensure adherence to process and quality standards Requirements: 25 years of experience in BPO operations Minimum 12 years of experience in team handling / SME role Positive communication and leadership skills Basic knowledge of MS Excel and reporting Compensation: 40,000.00 - 50,000.00 per month Experience: - BPO: 5 years (Preferred) Work Location: In person .