State Head Consumer Durable (Kolkata)

KEY RESPONSIBILITIES Dealer Identification and Outreach Identify and target potential dealers and manufactures within the industry. Initiate and manage outreach efforts to establish new relationships. Motivating dealers to achieve higher sales Relationship Management Build and maintain robust relationships with existing and new dealers/manufactures. Serve as the main point of contact and provide ongoing support to ensure dealer satisfaction and engagement Performance tracking Monitor and analyze staff and dealer performance. Track key metrics such as lead generation, conversion rates and revenue contributions Collaboration Work closely with branch team, Operations to ensure alignment and support for disbursement. Coordinate joint marketing efforts and campaigns. Business Development Coordinate dealers, manage team and ensure the achievement of the monthly target Stakeholder Management Liaise with dealers, manufactures, relevant functional/business teams to promote the ease of doing business or to reduce any operational delays or to resolve any conflicting KEY INTERACTIONS Internal Stakeholders External Stakeholders Internal Team: Zonal Heads, Regional Managers, Area Managers, Branch Manager for operational matters, guidance, and support. Support functions: Finance, Marketing IT etc. for payments, marketing and digital support Dealers, Manufactures KEY ROLE DIMENSIONS State Head - Consumer Durables Loans is a supervisory role Geographical Coverage: For each State Head Consumer Durable Loans needs to handle a team of 10-15 SMs and 150-200 ROs. Geographical coverage is one state or zone based on business potential KEY SKILLS & BEHAVIOURAL ATTRIBUTES Factor Competency Definition Behavioral Attributes THOUGHT Dealer & Customer Focus Building strong dealer relationships and delivering customer-centric solutions. Accountable for meeting customer needs, gather customer feedback and address gaps to meet emerging customer needs Business Acumen & Insight Applying know .