Team Leader - Operations

We're Hiring: Team Leader - BPO KocharTech is looking for an experienced and results-oriented Team Leader - BPO to join our team in Amritsar. If you have a passion for people management, customer service excellence, and driving team performance, we'd love to hear from you. Job Details Position: Team Leader - BPOCompany: KocharTech Pvt. Ltd.Location: Amritsar, PunjabWork Mode: Work From OfficeIndustry: BPO / Customer ServiceSalary: 4.0 LPA - 4.2 LPAKey Responsibilities Lead, mentor, and motivate a team of customer service associates to achieve performance targets.Monitor team productivity, quality, and customer satisfaction metrics.Manage customer and client escalations effectively and ensure timely resolution.Conduct regular performance reviews, coaching sessions, and team meetings.Drive employee engagement, development, and retention initiatives.Collaborate with management to implement process improvements and achieve business goals.Ensure adherence to company policies, procedures, and service level standards.Desired Candidate Profile Proven experience as a Team Leader in a BPO or Customer Service environment.Strong communication, leadership, and people management skills.Ability to handle escalations and resolve issues effectively.Target-oriented mindset with a proactive and hands-on approach.Strong analytical, problem-solving, and decision-making abilities.Experience managing team performance and achieving operational KPIs.Why Join KocharTech Opportunity to work with a leading and growing organization.Career growth and leadership development opportunities.Positive, collaborative, and performance-driven work environment.Exposure to dynamic projects and business operations.Apply Now If you are passionate about leading teams, driving performance, and creating a positive impact, we invite you to apply and become a part of the KocharTech team. Kindly share your CV at: aarti.1@kochartech.com Compensation: 30,000.00 - 35,000.00 per month Benefits: Health insuranceProvident FundWork Location: In person .