Senior System Administrator- IT Operations

Job Information Job Type Permanant (Full Time) Work Experience 5-8 years City Coimbatore Country India Job Description IT Operations team is responsible to monitor the IT Infrastructure & Batch environment of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers. We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams. We monitor and support Colruyt Group Pre-Production and Production environments in 24x7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework: Batch & Event Management Incident Management Change Management Disaster/Major Incident Management As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to Guarantee the quality, integrity, maturity, and service orientation towards our service consumers An expert in Mainframe Batch monitoring. Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring) Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them Handle all technical escalations Setup the necessary procedures & documentation Oversee the health of infrastructure systems and provide inputs towards continuous improvements Makes a report of shift operations as needed Responsibilities & Main tasks: (During your shift window) Capable of executing all tasks as a Mainframe Batch Operator Monitor different work dashboards (Eg: Batch, Event, Incident) and trigger appropriate actions Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, .) Ensure, the IT Operators follow the available procedures, documentation, & knowledge base Provide break-fix support & act as a technical escalation point Oversee the management of Batch, Incident, Event & Change handling and required follow-up Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc. Take lead in disaster meetings and help the stakeholders to address the issue(s) Up to date w.r.t the knowledge of Infrastructure/Batch environment Capable to assess the criticality of given situation and come out with alternatives Quickly adaptable to the ongoing changes in the environment Share the knowledge/questions with team or respective stakeholders Identify the needs (or problems) and trigger relevant actions Provide input towards possible automation and service/process improvements Skills required Technical Very good understanding of ITIL V3/V4 Fundamentals Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc. Fair knowledge of Windows & Linux Operating Systems Strong Mainframe fundamentals Good foundation of networking concepts Nice to have: Knowledge & experience working with different automation tooling within IT Operations Behavioral Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts Very good communication & coordination skills Very good team player Very good analytical thinking and problem-solving abilities Self-driven, committed, process Oriented and able to handle challenging situations Open to take-up additional responsibilities as and when needed Experience 5-10 years relevant experience working in IT Operations domain Education B.Tech, B.Sc, BCA or MCA .