Analyst, Business Operations (Jaipur)

Role & responsibilities Job Posting Title: Analyst,Business Operations Key Responsibilities: - Ability to work rotational hours APJ, US, EMEA - Support and maintain all incoming MDG requests - Complete assigned daily requests in line with the defined SLA - Handle customer escalations carry out root cause analysis on escalations with effective response times - Analyze complex and disparate sets of data to make timely fact-based decisions and recommendations - Ability to engage with stakeholders to understand their needs - Assist in preparing significant KPIs - Provide End of Quarter support aligning with key business units EOQ support structures - Participate in regular team forums providing process improvement ideas and possible group training opportunities - Prepare and deliver clear and well-organized presentations to stakeholders/team/leadership - Good team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve results - Performs other duties as required Mandatory Skills - Content Management, Product Catalog Experience - Master data management background , Support Experience, Working experience in Sales and/or Marketing domain - Excellent verbal, and written communication skills. - Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skill Essential Requirements: - Strong English and local language spoken and written - Strong analytical and customer service skills - Excellent organizational as well as multi-tasking skills - Self-initiation and creative thinking - Excel and PowerPoint - High sense of urgency Desirable Requirements: - Proficient in MS Office applications - SQL experience a plus but not required Qualifications: - Any Degree excluding B.Tech .