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- Ongoing support of clients Azure and on-premises environments with a focus on infrastructure and networking with occasional support of Azure PaaS solutions - Resolution of alerts from the NOC monitoring system for issues with Azure VMs and Windows servers - Assist with managing the monitoring system, including deploying monitoring for new customers, creating new monitoring rules based on business requirements, etc. - Work with members of other teams to coordinate resolution of issues that are in their technical area - Work directly with clients on their Azure and Windows Server projects and questions, including advising them on best practices - Be the technical lead for multiple clients, having a deep understanding of their infrastructure and overall architecture - Work within the ticketing system to monitor, track, and resolve client issues Qualifications - Overall 10+ Years of Experience - 2+ years of experience with Azure in a hands-on engineering role focused on IaaS and networking - 3+ years of Windows Server and Active Directory engineering/administration experience - Basic networking experience (for example: administering or troubleshooting site to site VPNs, basic routing, firewall rules, etc.) - should have experience in VM Migration from On - Prem to Cloud (Azure) - Ability to support multiple clients and prioritize multiple issues simultaneously - Ability to adapt to changes in Microsoft Azure technologies quickly - Demonstrate a positive set of troubleshooting skills to resolve complex issues The ideal candidate also has some of the following (Optional): - Experience with Microsoft 365 products, including Exchange Online, Teams, and Azure Active Directory - Has worked at a Managed Services Provider supporting multiple customers - Has worked with or administered IT Monitoring tools such as Solarwinds, Nagios, or ConnectWise Automate - Experience with Azure Log Analytics and ability to write or understand Kusto queries - Experience with PowerShell scriptin .