Operations Head - BIM & Digital Delivery (Gurugram)

About the Role We are seeking a dynamic and commercially driven Operations Head India to lead end-to-end delivery, profitability, and operational scalability for our Digital Delivery Consulting Business. This is a strategic leadership role with full accountability for operational performance, margin management, client satisfaction, and team development. The ideal candidate combines strong delivery governance with business acumen and has experience scaling multi-project technical teams in a fast-growing environment. Key Responsibilities - Operational & Delivery Leadership - Lead end-to-end execution and delivery of multiple BIM and digital implementation projects, ensuring quality, timelines, client satisfaction, and SLA adherence. - Drive operational excellence through strong QA/QC governance, proactive risk mitigation, milestone tracking, and performance management to minimize rework and delivery escalations. - Develop and scale standardized BIM delivery frameworks, operational processes, and digital workflows to support business growth and consistency. - Implement data-driven reporting dashboards and automation initiatives to improve utilization, revenue tracking, quality control, operational efficiency, and continuous improvement. 2. Financial Performance - Deliver Annual Operating Plan (AOP) targets including revenue, margin, and order book commitments. - Working with Necessary team to get the payables from the Ongoing & Delivered Projects. - Drive accurate forecasting, capacity planning, and resource optimization. - Improve profitability through productivity enhancement and cost-efficiency initiatives. - Financial Planning, Project delivery Planning and Forecast 3. Client & Account Management - Build strong client relationships and act as an escalation point for critical engagements. - Ensure high client satisfaction and repeat business. - Collaborate with Sales to support account growth through upselling and cross-selling opportunities. - Ensure commercial discipline including timely approvals and revenue realization. 4. Team Leadership & Capability Building - Lead and mentor delivery managers and cross-functional teams. - Build succession pipelines and structured development plans. - Foster a high-performance, accountable, and collaborative culture. - Drive capability enhancement through training, certifications, and knowledge sharing. 5. Commercial & Business Support - Support pre-bid and tendering activities by defining BIM & Digital Delivery scope, costing, deliverables, and value propositions. - Lead client presentations, proposals, while clearly articulating the business value of BIM, including cost savings, risk reduction, and time optimization. - Ensure contractual compliance, effective scope control, optimal utilization, and strong working capital discipline to protect margins and drive financial performance. - Build a scalable and governance-driven operational framework with structured performance reviews and leadership bench strength to support sustainable growth. Qualifications - 1012 years of experience in BIM / AEC/ Construction Technology. - Proven experience managing multi-project delivery and large technical teams. - Experience scaling operations in a growth-stage environment. - Excellent stakeholder management and communication skills. - Robust analytical mindset with exposure to performance dashboards and reporting tools. - Establish scalable delivery governance frameworks, standardized BIM workflows, and data-driven operational reporting to improve project predictability, quality, and efficiency. - Strengthen cross-functional collaboration, team capability building, and operational planning to support high-performance project delivery and sustainable business growth. .