🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion its a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. Its about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thats why we encourage you to take every opportunity to further your career within our great global team. Grow Your Career with NTT DATA The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives. What you'll be doing Key Responsibilities: Knowledge and expertise on different domains viz. Routing, Switching, Security, DC network. Knowledge of Managing Data Canter and Team, Should have strong hands on experience in Cisco SDWAN solutions and experience in Cisco ACI. Responsible for all incident management issues. Should ensure all incidents are addressed strictly as per the banks incident management policy and all necessary steps related to the incident resolution are in place.Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc.,Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy.Able to assess the network infrastructure of all critical locations of the bank (DC, DR & HO) and suggest feedback for its continuous improvement.Able to guide/troubleshoot the critical day-to-day issues of the bank in case of failure by the team to resolve it on time. Knowledge and Attributes:Excellent organizational and team management skills.Excellent communication skills both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.Advanced understanding of budgets and cost management.Excellent time management, prioritization and delegation abilities.Excellent focus on client centricity.Highly focused on business outcomes.Ability to guide the team through transformational objectives set out by the business.Excellent ability to work across different cultures and social groups.Ability to work well in a pressurized environment and adapt to changing circumstances. Academic Qualifications and Certifications: Bachelors degree or equivalent degree in Information Technology or Computing or related field.ITIL certification is desirable. Required Experience: Must Haves: Network Architectural exposure with SDWAN and ACI You can share your profile to sreekanth.s@global.ntt Workplace type: On-site Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today .