Service Coordinator

Service Coordinator We are looking for a Service Coordinator with minimum 1 year of experience to assist the internal teams in the implementation of sales & operational initiatives and objectives of the organization. The role involves managing day-to-day operations and customer service while supporting collections, customer relationship management and business growth through regular interaction with existing clients, including occasional site visits across West Bengal. Job Responsibilities Coordinate day-to-day operational activities from order confirmation through production, dispatch and installation. Prepare and maintain project/order-wise schedules. Coordinate delivery and installation at client sites and ensure completion within the agreed timeline. Maintain proper records of purchase orders, production status, dispatches, deliveries, installation and pending activities. Prepare regular MIS and status reports for management, highlighting completed, ongoing, delayed and pending activities. Coordinate after-sales/service requirements and ensure complaints are resolved within the committed timeline. Travelling occasionally across West Bengal for service visits and relationship management. Follow up with customers for outstanding payments and overdue invoices. Coordinate with the accounts team regarding invoices, payment confirmations, outstanding statements and related documentation. Job Requirements Minimum of 1 year of experience in relevant field. Excellent communication and coordination skills. Proficient in MS Office and applications. Exceptional time-management, organizational, leadership and interpersonal skills. Bachelors degree/diploma in any field. .