Laptop Service Tech

Company Description Rexip Technology Solutions is a growing technology services provider specializing in end-user device support, with a strong focus on laptop diagnostics, maintenance, and repair. The company is committed to delivering reliable, timely service to individual customers and businesses that depend on their devices for day-to-day operations. Rexip Technology Solutions values practical technical expertise, clear communication, and customer satisfaction. Team members are encouraged to develop their skills, follow industry best practices, and contribute to a collaborative, service-oriented environment. Role Description The Laptop Service Tech is a full-time, on-site role based in Chennai. This role involves performing hardware and software diagnostics on laptops, identifying issues, and carrying out component-level repairs or replacements. The Laptop Service Tech will handle regular preventive maintenance tasks, install and configure operating systems and essential software, and ensure devices meet performance and safety standards. Day-to-day responsibilities include troubleshooting technical problems, documenting service activities, coordinating field service visits when required, and maintaining an organized inventory of parts and tools. The role also requires direct interaction with customers to understand issues, explain findings and solutions clearly, and provide professional, courteous service at all times. Qualifications Candidates should possess strong Maintenance & Repair skills, with experience in laptop hardware servicing and component replacement.Candidates should possess solid Troubleshooting skills, including diagnosing hardware, software, and connectivity issues efficiently.Candidates should possess Field Service capabilities, such as visiting customer locations, managing on-site repairs, and handling basic logistics.Candidates should possess Customer Service skills, including clear communication, active listening, and maintaining a professional, respectful attitude.Candidates should possess Maintenance skills focused on preventive checks, cleaning, and performance optimization of laptops.Working knowledge of operating systems (Windows and others), basic networking, and common productivity software.Ability to read and follow technical manuals, service documentation, and safety procedures.Relevant technical certification or diploma in electronics, computer hardware, or a related field is preferred.Strong organizational skills, reliability, and the ability to work independently and as part of a team. .