Senior Branch Manager (Gondia)

POSITION DESCRIPTION JOB TITLE : Senior Branch Manager GRADE : AVP-I DEPARTMENT : Branch Banking, TASC, TPP LOCATION : Branch SUB-DEPARTMENT : Branch Banking TYPE OF POSITION : Full-time REPORTS TO : Cluster Head/Regional Head Branch Banking REPORTING INTO Direct Reporting BDE/AAM/AM BSM/CA-AM Dotted line reporting of certain Silver & Gold Branch Heads Dotted line reporting of BOO/BOSM ROLE PURPOSE & OBJECTIVE This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales workplace and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches. This role monitors daily performance of branch staff and manages a team of 10 to 15 employees. This role manages leadership reporting of BOO/BOSM & BSM. In certain cases will have dotted line reporting of few Silver & Gold Branch Heads reporting to them This role is assigned higher targets for their respective branches and is applicable only to Platinum & Titanium Branches. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Entire liability target for the branch CASA Book as per the branch TASC Book as per the branch BB-FIG Book as per the branch Segment wise book (NR, Senior Citizen, HNI etc) as per the branch Number target for all the respective products. CA SA TASC Snr Citizen HNI NR KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand. This role is responsible for driving the entire business targets for liabilities assigned to the branch. Manage exceptional customer service, proactive sales environment and effici .