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Requirements: 2 to 4 years of experience in application support, preferably a SaaS application.Familiarity with tools and practices of the trade, such as case management, knowledge base, defect and escalation management.A technology-centric background.Strong logical, analytical, and problem-solving skills.Excellent communication skills.Can work in a fast-paced, ever-changing, start-up environment.SQL or PLSQL skills are mandatory.Good communication skills are essential, as they will be used in interaction with clients. .