Senior technical consultant- managed services (Delhi)

Senior Technical Consultant- Managed Services Company Overview: 89 Solutions is a pure-play Service Now Employee Works (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact. Responsibilities: As a Senior Technical Consultant in our Managed Services practice, youll responsibilities will be as follows: Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines. Lead Moveworks incident management and triage act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations. Fine-tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy, and user experience. Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations, and opportunities to align with best practices. Analyze interaction metrics, user behaviour, and feedback trends to identify adoption gaps and recommend targeted improvements. Manage incremental change requests knowledge source updates, ingestion filters, credential rotations, connector changes, and access adjustments. Deliver knowledge and Service Now service catalogue uplift, including content gap analysis, knowledge ingestion reporting, and ITSM form remediation. Design, build, and deploy current AI agents using Moveworks Agent Studio, integrating with enterprise systems (Service Now, Workday, Okta, etc.) Act as a trusted technical advisor to customer stakeholders leading platform strategy, presenting insights in service reviews, and aligning improvements to business outcomes Qualifications: 5+ y .