Manager / Senior Manager OD Delivery

ARTHAN Job Description Manager / Senior Manager OD Delivery Reporting to: Nandita, OD Lead | Location: Delhi / NCR | Experience: 68 years (relevant OD consulting / research) ROLE OVERVIEW Arthan is looking for a Manager / Senior Manager to lead and strengthen the delivery function within the Organization Development (OD) vertical. Working closely with Nandita, OD Lead, this role will take ownership of end-to-end consulting delivery across client engagements from diagnosis and design through facilitation and impact review. The role is central to maintaining the quality, rigour, and institutional depth that define Arthan's OD work. The role is suited to someone with a strong consulting and facilitation background, demonstrated people management capability, and a genuine commitment to equity, inclusion, and human-centred approaches to organizational change. The ideal candidate will have meaningful experience in OD consulting or research, a sensitivity to the structural and cultural complexity of social sector organizations, and the ability to hold multiple client relationships with confidence and care. PURPOSE OF THE ROLE The purpose of this role is to ensure that Arthan's OD engagements are delivered with exceptional quality, intellectual depth, and client-centricity. This means leading consulting processes, designing and facilitating interventions, managing delivery teams, and building trusted relationships with client stakeholders while grounding all work in a commitment to equity, inclusion, and organizational effectiveness. Organization Development at Arthan focuses on solving organization-level challenges: leadership alignment, structural clarity, performance management, culture and team effectiveness, talent systems, and people strategy particularly for social sector organizations navigating scale, transition, and systemic complexity. This role sits at the heart of that work. KEY RESPONSIBILITIES 1. OD Delivery Leadership Own end-to-end delivery of OD consulting engagements from project scoping and workplan design through execution, quality review, and client sign-off. Lead diagnostic processes including stakeholder interviews, surveys, focus group discussions, and secondary research to surface organizational challenges and insights. Design and facilitate workshops, leadership convenings, team effectiveness sessions, and co-creation processes with client teams. Develop high-quality client deliverables including diagnostic reports, frameworks, implementation roadmaps, strategy documents, and facilitation guides. Ensure delivery timelines, quality standards, and client expectations are consistently met across concurrent engagements. 2. People Management and Team Development Provide day-to-day guidance, mentoring, and quality oversight to delivery team members working on OD engagements. Build team capability in OD methods, research, and facilitation by creating learning moments within active projects. Review and give structured feedback on deliverables produced by team members, ensuring Arthan's consulting standards are upheld. Foster a collaborative, equity-conscious team culture that reflects the values Arthan promotes with its clients. Support workload planning and resource allocation across the delivery team in coordination with the OD Lead. 3. Client Relationship Management Build and sustain trusted relationships with client stakeholders including HR leads, organizational heads, programme directors, and C-suite contacts. Lead client communication on delivery matters: progress updates, milestone reviews, scope discussions, and feedback integration. Proactively surface and navigate client concerns, ambiguities, or scope shifts with professionalism and care. Position Arthan as a credible long-term thought partner not just a project vendor through the quality and character of delivery work. Support repeat and expanded engagement conversations by building client confidence through exceptional delivery. 4. Knowledge, Methods, and Practice Development Contribute to Arthan's internal knowledge base developing tools, templates, facilitation guides, and reusable frameworks from live engagement learning. Stay current with emerging trends and evidence in OD, HR, DEIB, leadership development, and organizational effectiveness to enrich client-facing work. Support proposal development by contributing delivery design, methodology sections, and scope articulation when new opportunities are being pursued. Participate in vertical reviews, internal learning sessions, and peer reviews to continuously improve delivery quality and consulting practice. 5. Internal Collaboration Work closely with Nandita to align on delivery priorities, client strategy, and resourcing across the vertical. Coordinate with business development team to ensure proposals are grounded in delivery realism and differentiated value. IDEAL CANDIDATE PROFILE The ideal .