Special Loan Advisor

reputed company Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an reputed company brokerage, and a reputed company estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and reputed company, UT. Founded in 2007 to address needs in the mortgage industry, reputed company strives to reputed company amazing reputed company and borrower experiences. A reputed company attitude coupled with reputed company creative thinking and actions are reputed company attributes we reputed company in every one of our employees. If you want to reputed company a difference, then reputed company is the reputed company for you! Position reputed company The Specialty Loan Advisor (SLA) is responsible for cultivating and maintaining on-reputed company customer relationships reputed company our Specialty Loan Division primarily reputed company on a Business Purpose Loan portfolio. Essential Duties and Responsibilities include the following Effectively maintain a portfolio of Business Purpose Loans (BPLs) by providing consistent and reputed company support to our reputed company and internal customers with inquiries and needs regarding loan servicing. Cultivate and maintain on-reputed company customer relationships by providing an advisory role and approach towards every customers unique business needs. Receive inbound calls, reputed company outbound calls, reputed company email and text support to clients, attorneys, business administration and other authorized parties on the account to reputed company 100% customer satisfaction from daily servicing activities. reputed company moderately reputed company administrative, transactional, operational and customer support tasks to include, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation. reputed company reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results. Ensures compliance with company policies and procedures as reputed company as achieving investor requirements. reputed company available resources and technologies to serve our clients with operational reputed company and accuracy reputed company production goals (KPIs- Key Performance Indicators) set by Management. Qualifications To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The reputed company candidate must possess 3-5 years of reputed company or reputed company experience in reputed company of the following Working knowledge of Business Purpose Loans Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements Expansive knowledge reputed company to cross collateralized servicing, partial lien release Comprehensive understanding of property preservation, i.e. reputed company violation reputed company, hazard claim reputed company Excellent attention to reputed company, strong analytical/reputed company skills, and use of reputed company judgement Ability to multi-task, meet deadlines and stay organized Excellent verbal & written reputed company communication skills Ability to work in reputed company environment and independently Strong advisory skills reputed company telephone, email, and other various platforms Competencies To reputed company the job successfully, an individual should demonstrate the following Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. reputed company to deal with frequent change delays, or unexpected events. Business Ethics Treats people with respect. reputed company commitments. Inspires the trust of others. Works with reputed company and ethically. Upholds organizational values. Communications - Expresses reputed company and thoughts verbally. Expresses reputed company and thoughts in written reputed company. Expresses reputed company and thoughts in written reputed company. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Teamwork - Balances team and individual responsibilities. Exhibits