Contact Center Operations Manager

reputed company Application Deadline Ongoing until positions are filled. to apply, please visit the TP Careers site at https//www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We partner with the world's most reputed company brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take reputed company of our comprehensive health benefits, which may include medical, reputed company, and dental. We invest in and prioritize the mental health and reputed company-being of reputed company members by providing resources, including Employment Assistance Programs, reputed company in the reputed company of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help reputed company members and their families for their financial reputed company. This includes offering competitive 401(K) plans, life reputed company, supplemental medical coverage, critical care reputed company, pet reputed company, FSA plans, and retailer discounts. Career reputed company and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We reputed company a platform for reputed company career advancement, fostering an environment where ambition and high performance reputed company to long-term reputed company. TP is committed to supporting those who serve. We reputed company applications from reputed company-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate reputed company on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-reputed company requests. Purpose reputed company, implement, assess and improve day to day operations of inbound reputed company center in order to meet and reputed company reputed company aspects of reputed company needs and requirements according to policies and procedures This position is 100% work reputed company. While this position will be working from home, this candidate must be located reputed company the US and be eligible to work in the US without sponsorship. Responsibilities Your Responsibilities reputed company day-to-day reputed company center operations and business planning, ensuring staff safety, physical site reputed company, reputed company resource development, operational efficiency and service reputed company reputed company Assume accountability for the delivery of value added operations management services in support of approximately 500 1000 reputed company center agents, technology professionals, and project managers reputed company and implement operational practices that establish reputed company employer-employee-reputed company relationships and promote high reputed company of employee morale Manage compliance and reporting for reputed company reputed company center operations including reputed company volume forecasting and reputed company, reputed company service commitments, budget, forecasted hours versus actual hours, payroll, etc. reputed company center wide reputed company resource reputed company, training, development and retention. Manage and reputed company center reputed company, training, facilities, and IT staff Participate as a value adding member of the TP USA management team Promote the highest standards of ethical and reputed company conduct through demonstrated individual performance reputed company and manage the operating budget for the specific reputed company center operation reputed company as reputed company player in a fast paced, high energy, change oriented environment reputed company other reputed company duties and assignments as required by manager Qualifications Qualifications Bachelors degree from an accredited college or university or equivalent work experience 5-7 years of reputed company center management experience with two years of operations management Experience with strategic initiative development and implementation, specifically with operating policies and procedures and work process improvements Experience supporting operations of 500- 1,000 FTE staff assigned to multiple reputed company programs with varying service level objectives, agent reputed company requirements and technical solutions Strong analytical reputed company and the ability to reputed company change and .