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Welcome guests and build positive relationships during their stayAssist guests with inquiries, special requests, and local informationHandle guest feedback, complaints, and service recovery professionallyCoordinate with front office, housekeeping, F&B, and maintenance teamsConduct courtesy calls and follow up on guest satisfactionManage VIP and repeat guest handlingCollect guest feedback and encourage reviewsEnsure hotel service standards and SOPs are followedRequirements Experience in hospitality, guest relations, or customer service preferredExcellent communication skills in English (Hindi/Malayalam is an advantage)Pleasant personality with a service-oriented mindsetStrong problem-solving and interpersonal skillsAbility to handle guests calmly and professionallyWillingness to work shiftsJob Types: Full-time, Permanent Compensation: 16,000.00 - 20,000.00 per month Benefits: Food providedLeave encashmentPaid sick timePaid time offWork Location: In person .