Senior Executive- CRM (Pune)

Key Responsibilities 1. Post-Sales Support - Act as the primary point of contact for customers from booking to handover. - Provide accurate, timely, and courteous responses to all client queries to ensure a seamless experience. 2. Documentation Management - Coordinate preparation, verification, and execution of all post-sales documents, including Allotment Letters, Agreements for Sale, Registration documents, and related paperwork. - Liaise with legal and sales teams to ensure compliance and accuracy. 3. Payment Tracking & Coordination - Follow up with customers for milestone-based payments and ensure payment schedules are adhered to. - Coordinate with the finance team for receipt issuance, reconciliation, and escalation of delays. 4. CRM System & Data Management - Maintain updated and accurate customer records in the CRM system. - Track follow-ups, reminders, communication logs, and project-wise client status. 5. Handover & Possession Coordination - Assist in unit readiness checks, snag identification and rectification follow-up. - Coordinate with project, engineering, and facility management teams for smooth handovers. - Ensure all possession documents and kits are ready and delivered professionally. 6. Client Interaction & Experience - Deliver a high-touch, luxury-grade customer experience through polished communication and personalised attention. - Conduct client meetings, project walkthroughs, and escalation handling with professionalism. 7. Reporting & MIS - Prepare and share periodic MIS reports on client status, payments, registrations, escalations, handovers, and other KPIs with internal stakeholders. .