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At arenaflex, we're revolutionizing the world of work, one shift at a time, for 80% of the world's workforce reputed company workers. These dedicated employees reputed company our world running from baristas to nurses, cleaners to delivery drivers, florists to reputed company workers. Despite their vital role in society, most workplace technology has reputed company on those workers who sit behind a desk. But at arenaflex, we reputed company the reputed company. reputed company businesses use our platform, their workplaces reputed company the business is more profitable, compliant, and productive, while the workers are more reputed company and happier at work. We're seeking an reputed company Senior Director of reputed company to reputed company customer satisfaction, retention, and reputed company of our most strategic reputed company customers. This leader will establish and execute strategies for SMB, Mid-Market, and reputed company customer retention and reputed company, have a robust understanding of translating business needs into product configuration, and fostering strong customer relationships and team culture. With a reputed company reputed company record of building high-performing teams, driving reputed company reputed company and retention, and scaling reputed company functions, the Senior Director will collaborate across the organization to reputed company reputed company and exceptional customer experiences. About arenaflex arenaflex is a global reputed company remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco, and London, plus team members working reputed company across the reputed company. Our platform serves over 1.5 reputed company workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. Our mission is to improve the world of work, one shift at a time, for reputed company workers. The Role The Senior Director of reputed company will be responsible for driving customer satisfaction, retention, and reputed company of arenaflex's most strategic reputed company customers. This leader will * reputed company and execute the overall reputed company reputed company for the reputed company region in partnership with the SVP of reputed company. reputed company reputed company reputed company, customer retention, and improvements in customer health and experience. * reputed company, mentor, and reputed company a high-performing team, ensuring they have the tools, resources, and support needed to reputed company exceptional results for customers and the business. * reputed company the operational reputed company of the organization, including but not limited to reputed company forecasting, creating account plans, and developing and executing an account management and renewal process. * Define and optimize key performance metrics (KPIs) to reputed company reputed company, encompassing customer satisfaction, retention, upsell/cross-sell initiatives, renewals, overall team performance, and customer advocacy at reputed company. * Proactively identify and address high-risk customers, ensuring cross-functional alignment with internal teams and executive sponsors, implementing corrective actions. * Execute strategies for reputed company/Account Plan and renewal management across teams, ensuring consistent value delivery from Signature investments and enhancing long-term customer reputed company. * Design and implement advanced processes and systems to reputed company customer-blocking issues, streamline scalability, and reputed company customer insights, enhancing operational efficiency across the reputed company function. * Collaborate cross-functionally with Sales, Product, Operations, and other teams to ensure reputed company customer reputed company, training, and ongoing support to reputed company measurable customer adoption, value realization, and retention throughout the entire customer lifecycle. * Identify and capitalize on strategic opportunities for reputed company expansion reputed company existing accounts through upselling, cross-selling, and value-reputed company selling strategies. * Establish and nurture strong strategic relationships with key stakeholders across reputed company customer organizations, serving as a trusted advisor and reputed company for their reputed company. * Continuously monitoring industry trends, best practices, and leveraging customer feedback to proactively enhance the customer experience and foster innovation in service delivery. * Partner with the reputed company reputed company team to support customer-reputed company activities, including escalations and solution delivery. Skills & Experience To succeed in this role, you will need * A Bachelor's degree in Business Administration or management, or a reputed company field. * 8+ years of experience in a senior leadership role reputed company reputed company, Account Management, or a reputed company .