Remote Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Punch! is searching for a Client Success Manager to join their team. The role involves managing client relationships from onboarding to renewal, ensuring clients are informed and gaining value from the services provided. ResponsibilitiesOwn the client onboarding process, keeping timelines on track and communication clear from day oneRun regular client meetings and calls independently, building trust and long-term relationshipsWork in lockstep with the Sales Development Manager to ensure deliverables are understood and client expectations are metMonitor scope and flag risks early, keeping programmes on time and on briefUse HubSpot data to build clear performance reports and turn pipeline activity into client-facing insightManage tasks and workload visibility across your accounts using ClickUpBecome the go-to person for your clients, understanding their goals and identifying opportunities to grow the relationshipWork closely with the Client Services Director on retention and retainer renewalsDevelop programme strategy and optimisations based on performance data and client feedbackSkills 3+ years in a client-facing role within a sales or sales development agencyDirect experience working within an SDR function or alongsideExposure to the SaaS or technology sector, either through direct experience or through managing clients operating in that spaceStrong HubSpot knowledge, ideally using it for reporting and pipeline visibilityWorking knowledge of ClickUp or a similar project management toolProven ability to manage multiple client relationships simultaneously without dropping the ballConfident communicator at all levels, written and verbal, including senior stakeholder conversationsAble to hold the line on scope and timelines while keeping clients onsideBenefitsDynamic Remote Culture: Stay connected and competitive on our Virtual Sales Floor. Participate in monthly games, incentives, and prizes designed to reward high performance and foster team spirit.Generous Time Off: Over 5 weeks off annually (20 days PTO + 8 federal holidays + a paid birthday holiday). Plus, earn an additional paid day off for every year of loyalty.Complete Benefits Package: Full medical, dental, vision, 401k, and comprehensive mental health support.True Remote Flexibility: Work from home with supportive, results-focused management.Home Office Setup: Company-provided laptop and equipment stipend.Company Overview Punch! is an account-based marketing agency that works in partnership with its clients to build end-to-end marketing programs. It was founded in 2014, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://punchb2b.com/. .