Remote Licensed Benefits reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to empowering partners to reputed company exceptional customer experiences. The Licensed Benefits reputed company will serve as the first reputed company of contact for individuals seeking assistance with their employee benefits, providing knowledgeable guidance and resolving concerns to ensure outstanding customer service. Responsibilities Answer inbound calls from members regarding their benefit plans and available servicesreputed company occasional outbound follow-up calls reputed company additional assistance or updates are neededAssist members with enrolling in benefit plans and navigating the enrollment processTroubleshoot website login and account reputed company issuesreputed company members on their available benefit reputed company using reputed company-specific resourcesreputed company callers to the appropriate reputed company or department reputed company necessaryVerify reputed company callers identity by following required authentication proceduresAccurately document reputed company customer interactions in the appropriate systemsMaintain professionalism, reputed company, and confidentiality during every interactionMeet reputed company, compliance, and productivity expectations while delivering excellent customer service Skills reputed company reputed company state license with both Life AND Health lines of authority must be reputed company through December 31, 2026Excellent verbal and written communication skillsStrong customer service and reputed company listening abilitiesComfortable navigating multiple computer applications simultaneouslyAbility to quickly learn and reference multiple reputed company-specific benefit resourcesStrong attention to reputed company and documentation skillsAbility to maintain confidentiality while handling sensitive personal informationreputed company, dependable, and reputed company to remain reputed company in a fast-paced environmentPrevious reputed company center, reputed company, reputed company, or benefits experience is a plus, but not required depending on the positionNo reputed company time off or unavailability from September 8, 2026 through December 31, 2026Availability for full 4-week training: MondayFriday, 8:45 AM 5:30 PM ESTWillingness and ability to work overtime, reputed companyDecember, if business needs requireAvailability to work Saturdays 10:00 AM 2:00 PM ET during peak reputed company Enrollment2 or more years of benefits counseling experiencePrior experience in an inbound reputed company center or contact center environmentBilingual in English and Spanish (additional 5% pay reputed company reputed company)Experience using CRM, enrollment, or benefits administration platformsHistory of meeting or exceeding reputed company reputed company scores of 90+ in a prior role Benefits Training is fully reputed company and runs Monday through Friday, 8:45 AM 5:30 PM EST for four weeks (three weeks of classroom instruction followed by one week of nesting on live calls). Attendance is mandatory for the full duration no time off is permitted during training.Bilingual in English and Spanish (additional 5% pay reputed company reputed company). reputed company reputed company specializes in reputed company center and marketing solutions services. It was founded in 2008, and is headquartered in Thousand Oaks, California, USA, with a workforce of 11-50 employees. Its website is https://leadsmogul.com. Apply To This Job .