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Product & Process Trainer E-Commerce Seller Support Location: Pune Working days: 5 Days working || Rotational Offs Shift: US Rotational shifts Experience: 3+ years (2+ years as a Process Trainer) Key Responsibilities: Classroom Facilitation: Lead end-to-end New Hire Onboarding (NHA) and manage live-queue Nesting phases to ensure smooth transitions to production. Instructional Design: Own specialized training modules on flat-file bulk error parsing, Buy Box dynamics, and marketplace policy updates. TNA & Upskilling: Partner with Quality Assurance (QA) and operations to identify performance gaps and conduct targeted Training Needs Analysis (TNA). What We're Looking For: Experience: 3+ years in an international BPO, with 12+ years as a dedicated Process/Product Trainer handling e-commerce or B2B merchant accounts. Domain Mastery: Strong command over Seller Central workflows, inventory synchronization, and marketplace logistics. .