Client Success Manager Enterprise Business Unit (Chennai)

Customer Success Manager Executive assistants perform more than administrative tasks; they are often the executives right-hand person who enables them to advance company initiatives and goals. They filter and attend to the day-to-day functions that are part of the executives role so that the executive can focus on the high-level leadership and strategy functions. Your job description should include a brief overview of the company and the positions key functions, as well as detailed information about responsibilities, skills and qualifications and perks. Responsibilities Client Relationship Ownership - Serve as the main liaison for assigned top tier clients, ensuring a white-glove experience. - Build trust and rapport with client leadership, becoming a strategic advisor to their business needs. - Conduct regular check-ins, QBRs (Quarterly Business Reviews), and performance review meetings. Strategic Account Growth - Identify upsell and cross-sell opportunities based on client goals, operational needs, and industry trends. - Collaborate with the sales and solutions team to craft tailored offerings and proposals. - Monitor key account health metrics and proactively address risks to retention or satisfaction. CSM Team Leadership & Oversight - Manage and guide the internal CSM team assigned to various divisions and client segments. - Monitor CSM performance, provide coaching, and implement best practices across the team. - Ensure consistency in client relationship standards across all accounts. - Create knowledge-sharing mechanisms, review client interaction reports, and help team members resolve complex issues. - Act as the escalation point for critical situations that require leadership support or cross-functional coordination. Internal Coordination - Work closely with delivery, operations, and technology teams to ensure SLAs and KPIs are met. - Champion the voice of the client internallypush for improvements where needed. - Participate in on boarding an .