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: We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are: - Conceptualize training materials based on data and research; - Create training strategies, initiatives, and materials; - Test and review created materials; - Maintain a database of all training materials; - Instruct employee training and onboarding; - Review employee performance and learning; - Conduct training classes on policy/product; - Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues; Job Requirement: - Proficient English (at least C1 level); - Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. - Bachelors degree in any related field; - At least 1-year experience in training within the BPO industry; - Training and coaching skill experience is a plus; - Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications; - Ability to communicate clearly and concisely, both orally and in writing; - Knowledge of peoples learning patterns to design programs with excellent efficiency. Benefits: 1. Salary and Advantages - Attractive salary with performance bonus; - Full salary during probation; - Private health insurance; - Paid vacation days with an annual increase in the number; - Sick leave; - No dress code is required. We appreciate your true talent! - Continuous and professional training to fully develop your potential; - Work closely with managers to promote services all over the world. 2. Working time: - 5 shifts per week amounting to 48 hours, arranged by the company; - Able to work on shifts, weekends, and public holidays. Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications for the Moderation Trainer role. Shortlisted candidates will be contacted for an interview to further discuss their suitability for the position. .