Remote Customer Success Manager, Enterprise Central or East Regions

Note: The job is a remote job and is open to candidates in USA. Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. As the Customer Success Manager for the Enterprise segment, you will guide large customers through their security and compliance journeys, ensuring they achieve robust outcomes with Vanta's solutions.ResponsibilitiesLead all post sales activities for Vanta's enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsellsPartner with Account Managers to drive renewal and expansion opportunities within your book of businessBecome a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solutionGuide implementation, configuration, and optimization of Vanta Trust Management PlatformManaging 40 Enterprise customers ($3M ARR in BoB)Provide professional advice on security best practices and compliance standardsCollaborate with the customer to optimize security program and Identify areas of improvementDevelop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacyWork cross-functionally to resolve customer business issues and work toward mutual goalsSkillsYou reside within the Central or East regions within the United States8+ years of experience as a Customer Success Manager for a SaaS company managing a book of business of Enterprise customersExperience handling onboarding, implementation, adoption, identifying opportunities for expansionSelf-starter, able to work with little or no supervisionPossess clear and thoughtful communication skills, with strong critical thinking abilityBe highly empathetic to customers, with a proven track record of long-term customer retentionExperience with hitting retention targets and creating happy, healthy customersPossess the technical competency to understand Vanta's software and build great relationships with highly technical customersHave stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-upExtensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationshipsProviding top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etcAbility to be nimble and agile in an environment where shifting priorities should be expectedMust be authorized to work in the U.S. without the need for current or future employer sponsorshipOpen to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impactBenefitsOffers EquityThis role is also eligible for medical benefits, 401(k) plan, and other company perk programs.Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans16 weeks paid Parental Leave for all new parentsHealth & wellness stipendRemote workspace, internet, and cellphone stipendCommuter benefits for team members who report to the SF and NYC officeFamily planning benefitsMatching 401(k) contribution with immediate vestingFlexible PTO policy, plus 80 hours of Sick Time11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!Company OverviewVanta is a trust management platform that automates compliance and risk management. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://vanta.com. Apply To this Job .