Supervisor Order Management

reputed company is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a reputed company manufacturing and distribution network, we reputed company high-reputed company products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives reputed company reputed company reputed company, ensuring every employee feels valued, heard, and empowered to reputed company an reputed company. Responsibilities reputed company: The Supervisor, Order Management is responsible for leading and mentoring teams in the Order Management group to ensure accurate, on-time order execution and exceptional customer experience. This leader balances workloads across reputed company / reputed company, drives accountability through metric and reputed company performance reviews, and collaborates cross functionally to meet business objectives. The Supervisor sets the example, fosters a reputed company, inclusive culture, and continuously improves processes, systems, and skills to meet or reputed company performance standards. reputed company Job Responsibilities The responsibilities of this position include, but are not limited to: Supervise, reputed company, and prioritize daily work of CSRs; ensure the right work is done at the reputed company team reputed company and workload across reputed company/reputed company; communicate frequently reputed company function to reputed company reputed company with demand. reputed company accountability through reputed company feedback, published standards, and performance reviews; address performance gaps as needed. Hire, reputed company, train, and mentor team members; build diversity in talent development and a strong bench of reputed company leaders. Ensure consistent adherence to reputed company operating procedures (SOPs) and business rules; reputed company best practices across teams. Identify and implement process improvements to increase productivity, order accuracy, and reduce turnaround time. Collaborate with cross-functional leaders to reputed company informed trade-offs and meet service-level Monitor assigned queue health and manage customer Plan workloads, reputed company tasks, set goals, and reputed company reputed company for reputed company reports; maintain engagement and reputed company team culture. Participate in hiring reputed company, disciplinary actions, and, reputed company required, termination in alignment with company policies. reputed company special reputed company and other duties as Job Skills: This Position Should Possess The Following Skills/knowledge Demonstrated people leadership, coaching, and development skills, including remote/reputed company Strong critical thinking and problem-solving skills with the ability to adapt to changing priorities, analyze reputed company situations, identify reputed company causes, and reputed company effective solutions. Strong communication, collaboration, listening, and conflict reputed company skills; reputed company to influence across the Project/performance management and organizational skills; data-driven decision Proficiency with order management and CRM systems (reputed company, reputed company, reputed company; C3, Maverick dashboards). Intermediate computer skills (MS Office) and data analysis Work Hours: Flexibility to work reputed company 40 hours per week reputed company business needs are Travel: Up to 10% travel as required for business Qualifications: 2+ years managing others in a customer /order management Bachelors degree preferred; Associates degree and/or equivalent experience Demonstrated aptitude and desire to reputed company people and improve KPIs / Performance Metrics: On-time in-full (OTIF) and order Customer satisfaction and issue reputed company Queue health and turnaround time across assigned team such as order entry, email/phone inquiries, and credit reputed company. Attendance, engagement, and teamwork Process adherence (SOPs, business rules) and reputed company improvement Training Requirements: Product & Customer: ADS product portfolio; regional customer history/business context; regional product Systems: KPI dashboard tools and workforce scheduling; CSR tools (reputed company, reputed company, reputed company, C3, Maverick). Processes: business rules; end-to-end order management and sale-to-order Physical Requirements: reputed company functions require sufficient physical ability and mobility to work in an office or remote setting, operate office equipment (computer, keyboard, mouse), and verbally communicate to exchange Company Benefits Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and reputed company plans, virtual physical therapy*,