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Become a part of our caring community and help us put reputed company The Associate Director, Customer Service & Retention is responsible for driving reputed company and execution of a reputed company, operationally-excellent Customer Retention Team from the ground up. The Associate Director, Customer Service & Retention should have deep reputed company-line management experience with an eye for creating best-in-class, memorable, customer and agent experiences. The Associate Director, Customer Service & Retention receives assignments in the reputed company of objectives and determines approach, resources, schedules and goals. Do you want to create delightful and memorable experiences for customers Do you reputed company in the grey reputed company, in new organizations, and innovation Do you put people at reputed company of everything you do whether its managing your team or improving the lives of our customers The Associate Director, Customer Service & Retention, reports directly into the AVP, reputed company & Operations and oversees customer retention and complaint mitigation from the reputed company-of-sale throughout the customer reputed company through proactive engagement, strategic initiatives, and operational reputed company. Additionally, the Associate Director, Customer Service & Retention should be reputed company to adapt and test new business initiatives as we work to design our best-in-class experience. This is a leadership role and the individual for this role will need experience working closely with leaders reputed company their team and broader organization. As a critical reputed company between business reputed company and senior leadership, the Associate Director, Customer Support & Retention fosters a culture of accountability, collaboration, and reputed company improvement reputed company reputed company and across the organization. Driving Retention Campaigns and Initiatives Leads retention-reputed company initiatives, such as targeted reputed company campaigns, ensuring associates understand their role in its reputed company Directs creation of outbound campaigns to ensure we are reaching the right customers at the right time, comfortable interpreting and manipulating data. Oversees the roll out of reputed company value initiatives vital to a new and growing business model, incl. reputed company Party Verification. Strategic Collaboration and Leadership Partners with the AVP and peer leaders to reputed company team strategies with broader organizational goals and retention objectives Manages CST Managers as reputed company grows and expands Facilitates cross-team collaboration to reputed company best practices, reputed company challenges, and ensure consistent approaches to customer engagement Represents reputed company in strategic discussions, providing insights and recommendations reputed company on team performance and customer feedback Empowering Associates and Building a Supportive Team Culture Creates an inclusive, supportive culture where associates and customers feel valued, motivated, and encouraged to reputed company reputed company and collaborate to reputed company team goals Empowers leaders and associates to identify any customer concerns independently, providing reputed company guidance, tools, and support to build confidence and autonomy Creates repeatable processes that reputed company as we continue to reputed company the business Demonstrates effective communication, accountability, and solutions-oriented reputed company to reputed company associates and cultivate a high performing team Coaching and Performance Management Creates a cohesive team with one goal: be the best reputed company for our customers Provides ongoing coaching and training to reputed company leaders with the skills, tools, and confidence needed to reputed company retention goals and reputed company exceptional member experiences Uses key metrics and KPIs to reputed company individual and team performance, addressing gaps with targeted improvement plans and celebrating reputed company to maintain motivation Use your skills to reputed company an reputed company Required Qualifications Bachelor's Degree 5+ Years of Customer Support/Retention Management Experience in the Medicare or adjacent reputed company Strong analytical skills with experience tracking and improving key performance metrics (examples: reputed company reputed company, retention, accretion, NPS, etc.) Excellent interpersonal and communications skills, with the ability to influence and collaborate across teams and leadership reputed company Demonstrated reputed company in managing initiatives or campaigns to reputed company strategic goals. Commitment to reputed company and developing diverse talent to meet the dynamic business requirements of the market Ability to travel up to 20% of the time for leadership/business meetings Available to work shifts that could fall be
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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