Customer Retention Executive

We are looking for a proactive Customer Retention Executive who can build strong relationships with existing customers, improve customer satisfaction, and reduce churn. This role focuses on understanding customer needs, resolving concerns, and ensuring long-term engagement with our products/services. Key Responsibilities Manage and nurture relationships with existing customers Proactively engage customers to improve retention and loyalty Handle customer concerns, escalations, and feedback effectively Conduct follow-ups, renewal calls, and satisfaction checks Identify at-risk customers and implement retention strategies Collaborate with sales, support, and operations teams Maintain accurate customer records and reports Share customer insights to improve services and processes Eligibility & Skills Bachelors degree in Business, Marketing, or a related field 13 years of experience in customer retention, customer success, or account management Strong communication and interpersonal skills Customer-centric mindset with problem-solving ability Experience with CRM tools is a plus Ability to handle objections and build long-term trust Key Performance Indicators (KPIs) Customer retention rate Customer satisfaction score (CSAT) Churn reduction Renewal and upsell success Response and resolution time How to Apply Interested candidates may apply by sending their updated resume to: jobs-tvm@penieltech.com Job Types: Full-time, Permanent Compensation: 15,000.00 - 30,000.00 per month Work Location: In person .