Team Leader for Client Success

Job description: Position Title: Team Leader for Client Success Section & Department: Client Success Immediate Head: Senior Operations Manager Role Summary: As a Team Leader for Client Success, you will lead a dynamic team responsible for ensuring client satisfaction, retention, and success. Your role encompasses strategic planning, performance management, and proactive problem-solving to drive excellence in client service delivery. By actively participating in group planning, process improvement, and delegation of tasks, you play a vital role in shaping the success and growth of the Client Success department. Job Scope / Principal Accountabilities: Involvement in group planning, implementation, delegation of tasks, and decision-making.Support process improvement and oversees performance of the Client Success departmentIdentify risks and challenges of the Client Success department and plan for resolutionsCommunicate clear instructions to team members and gather team members' feedbackMonitor team members' performance to ensure the training they are being provided is efficient and identify any additional training needed.Manage the flow of the group's day-to-day activitiesManage top tier accounts and solve client escalations if anyCoaching and mentoring of team membersEnsure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.Qualifications, Knowledge, Skills and Competencies required: Prior experience in a team leadership role, preferably in client services or background screeningStrong understanding of background screening processes and regulationsExcellent communication and interpersonal skillsAbility to effectively manage and motivate a teamProven track record of meeting or exceeding targets and KPIsExperience in problem-solving and conflict resolutionStrong organizational and time management skillsProficiency in relevant software and toolsPay: 379,144.47 - 1,703,591.04 per year Benefits: Work from homeWork Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka .