Customer Success Manager

Role Overview We are seeking a dynamic and results-driven Customer Success Manager to coordinate, analyze, and report on campaign performance across all stages of the campaign lifecycle, including pre-launch, launch, active delivery, reporting, and post-campaign review. This role serves as a key liaison between clients and internal teams, working closely with Sales, Operations, Product Development, and Support Services to ensure successful service delivery, client satisfaction, retention, and account growth. Key Responsibilities - Campaign management: Coordinate and manage demand generation campaigns using first-party DEMAND AI data and tools integrated within the lead generation and technology stack. Performance analysis: Analyze campaign data to identify trends, recommend optimizations, and implement delivery adjustments to improve results.Account management: Proactively support the Sales team with scheduled and strategic account management activities focused on client retention and revenue growth.Client support: Respond promptly to client requests related to implementation, billing, reporting, and product inquiries while ensuring a high level of customer satisfaction.Cross-functional collaboration: Work closely with Operations and other internal teams to ensure accurate implementation of assets, instructions, tracking, and reporting requirements.Campaign monitoring: Oversee campaign scheduling and delivery across multiple systems, coordinating with stakeholders to ensure timely execution.Report delivery: Prepare, deliver, and upload comprehensive campaign performance reports with clear insights and recommendations for clients and internal stakeholders.Renewals and growth: Drive renewals and account growth by identifying upsell opportunities and building strong client relationships.Communication: Provide regular updates to internal stakeholders on campaign status, performance metrics, and key client feedback.Relationship building: Build and maintain strong relationships with clients and agencies, delivering an exceptional customer experience that supports long-term partnerships.KPI achievement: Maintain a strong focus on meeting and exceeding performance targets, deadlines, and key business objectives. Qualifications - Bachelors degree in Business, Marketing, Communications, or a related field. This would be European time zone 1:30PM- 10:30PM(IST).Proven experience in customer success, account management, or a related client-facing role, preferably within B2B marketing or demand generation.Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.Excellent communication, interpersonal, and relationship-building skills.Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.Strong problem-solving skills with a proactive approach to addressing client needs.Experience working with CRM systems, marketing automation tools, and campign management platforms is a plus. What we Offer Performance based incentives.Opportunities for professional growth and development.A collaborative inclusive environment.Exposure to global clients and cutting-edge marketing technologies . .