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Customer Service Team Leader (Delhi)

Venture Quest · Delhi

📅 19/08/2026
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Required Skills & Competencies Must-Have - 4-7 years of experience in Customer Service; 2+ years in a team lead role. - Strong communication skills. - Experience handling escalations in high-emotion contexts (matrimonial, matchmaking, dating, or customer-first industries). - Data-driven mind set with familiarity in Excel/Google Sheets/dashboard tools. - Ability to manage conflict and support customers with empathy. Good-to-Have - Experience in internet/consumer tech companies. - Prior experience in matrimonial/dating/e-commerce apps. - Understanding of CRM tools (Freshdesk, Zendesk, Salesforce, etc.). Key KPIs / Metrics You will be measured on: - CSAT / NPS improvement - First Response Time - First Contact Resolution - Escalation handling turnaround - Quality audit scores - Team attendance & productivity compliance Compensation: Up to 700,000.00 per year Perks: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Food provided - Paid sick time - Paid time off - Provident Fund Work Location: In person .
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For people searching Customer Service

14,070 customer service jobs are open right now

Here's where they are and how to stand out in your applications.

14.070Jobs
3.674IN
80%EN

The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.

FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.

Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.

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