Customer Success (Kolkata Metropolitan Area)

About the Role - We are looking for a proactive and relationship-driven Customer Success / Relationship Manager with 35 years of experience to manage and strengthen relationships with domestic and international customers. - The ideal candidate will be responsible for engaging with prospective and existing customers, understanding their requirements, guiding them through the companys services, maintaining long-term relationships, and converting qualified prospects into clients. - This role is best suited for someone who is confident in communicating with students, parents, and other stakeholders, and who can deliver a high-touch, personalized customer experience. Key Responsibilities - Manage relationships with domestic and international customers, ensuring a consistently professional and personalized experience. - Engage with prospective students, parents, and customers to understand their requirements, goals, and expectations. - Conduct consultations and effectively explain relevant programs and services based on customer needs. - Build solid relationships with prospects and guide them throughout the decision-making and onboarding process. - Follow up consistently with enquiries and prospective customers to improve lead-to-client conversion. - Manage existing customer relationships and act as the primary point of contact for queries, updates, feedback, and concerns. - Coordinate internally with consultants, mentors, operations, and other teams to ensure smooth service delivery. - Maintain regular communication with customers throughout their engagement. - Identify opportunities for upselling, cross-selling, referrals, and long-term engagement where relevant. - Maintain accurate records of customer interactions, follow-ups, conversion status, and other activities using CRM or internal tracking systems. - Handle customer concerns professionally and ensure timely resolution. - Monitor customer satisfaction and proactively identify potential service or relationship .