Senior Counter Staff

Job Title Counter Executive / Senior Counter Executive Function Retail Operations Reports To Branch Operations Head / Service In-charge Location Blue Dart Retail Counter / Branch Travel Required 25% 50% 75% About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns Indias only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleaders network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked amongIndias Top 100 Great Places to Work, combining it with DHL Groups Top Employer certification. Being anEmployer of Choiceis not just a goal;itsa fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour. If you are looking to join a purpose-led, people-first, company that shapes Indias supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Counter Executive / Senior Counter Executive serves as the first point of contact for walk-in customers at Blue Dart retail counters, delivering a professional, efficient and customer-centric service experience. The role is responsible for assisting customers with shipment bookings, service enquiries, documentation, payment processing and shipment tracking while ensuring a seamless and positive customer experience. Reporting to the Branch Operations Head or Service In-charge, the incumbent represents the Blue Dart brand through courteous customer interactions, operational accuracy and service excellence. The role contributes directly to customer satisfaction, Net Promoter Score (NPS), retail revenue growth and customer retention by consistently delivering high-quality service and promoting appropriate logistics solutions. Job Purpose: To provide an exceptional customer experience at Blue Dart retail counters by accurately processing customer shipments, addressing enquiries, promoting relevant services and ensuring efficient counter operations while maintaining the highest standards of professionalism, operational accuracy and customer satisfaction. Key Roles & Responsibilities: Customer Service & Retail Counter Operations Welcome walk-in customers professionally and provide prompt, courteous and personalised service. Understand customer requirements and recommend the most appropriate Blue Dart products and services. Accept, process and book domestic and international shipments in accordance with established operational procedures. Assist customers with shipment documentation, packaging guidance and service-related enquiries. Ensure accurate data entry and transaction processing within operational systems. Shipment Booking & Transaction Management Verify shipment details, documentation and packaging prior to acceptance. Generate shipment documentation, labels, invoices and customer receipts accurately. Process cash, digital and other approved payment methods in accordance with company policies. Maintain complete accuracy in shipment booking, documentation and billing activities. Ensure timely closure of all counter transactions and daily operational records. Customer Experience & Relationship Management Deliver a consistently positive customer experience aligned with Blue Dart's service standards. Resolve customer queries, concerns and complaints professionally or escalate them appropriately. Provide shipment status updates and assist customers with tracking and delivery-related enquiries. Promote customer confidence through clear .