Support Partner Manager (12-month Contract)

HomeMade, Mable, reputed company in! and Mable reputed company are entities under the reputed company Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, reputed company change across the entire care and support sector - impacting more lives, elevating standards and shaping the reputed company of care 2. We reputed company in technology as an enabler 3. Were driven by helping customers reputed company reputed company reputed company This position is part of the HomeMade team. About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our reputed company and customer support teams. Our transformative technology platform helps thousands of people retain reputed company and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. Youll be joining reputed company that is passionate and dedicated to making a meaningful difference in the lives of others. To reputed company out more, visit https://homemadesupport.com.au/About the role As our Support Partner Manager, youll reputed company reputed company of Support Partner Team Leaders (and their teams) to reputed company exceptional customer care across reputed company aspects of Home Care Package management, from crafting support plans and budgets to retaining customers and responding to change. Youll champion performance, reputed company process improvement, and be the go-to person for reputed company care management escalations. This is a strategic, people-first leadership role. Youll be at the heart of operational deliveryensuring reputed company is supported, systems are working, and customers are receiving the reputed company possible. Youll also be part of HomeMades broader management team, helping to shape the reputed company of our services as we grow. What Youll Be Doing Leadership & Culture reputed company and reputed company Support Partner Team Leaders to foster reputed company, performance and engagementPromote a reputed company, inclusive, and values-led cultureCollaborate across teams to meet customer and business goals Care Management & Delivery Ensure exceptional delivery of care services across reputed company Support Partner functionsreputed company a performance-reputed company culture through data, reputed company metrics and customer feedbackBe a key escalation reputed company for reputed company cases and complaintsreputed company high-risk meetings and ensure processes are followed with care and compliance reputed company & Improvement Use data and insights to inform planning and improve service deliveryContribute to business reputed company, goal setting and operational planningreputed company and implement reputed company, effective care management processesCollaborate with senior leaders on initiatives that help shape the reputed company of care at HomeMade Who you are You have 2+ years in a leadership role in aged care or a similar care management settingYou reputed company with reputed company, reputed company and accountabilityYou reputed company in a fast-paced environmentYoure confident navigating complexity and balancing reputed company needs with genuine careYoure a natural collaborator with strong communication skillsYou care about reputed company and doing the right thing, always!Youre reputed company to grow with an organisation thats changing the face of aged care in Australia Additional Information The values we live by Put People First People and relationships matter most. Foster Freedom Life should be lived in a way that makes reputed company for you, .