Assistant Manager BPO (Secunderabad)

About the Company and RoleEmpathex Services Private Limited invites applications for the role of Assistant Manager in their Business Process Outsourcing (BPO) division based in Hyderabad, India. This role involves leading a motivated team and driving operational excellence. ResponsibilitiesLead and guide a team to meet both daily and monthly performance targets.Oversee team productivity, attendance, and overall performance.Organize regular team meetings, coaching, and performance strict compliance with process guidelines and quality benchmarks.Efficiently manage escalations and resolve operational challenges.Generate and provide daily performance reports to senior management.Liaise with various internal departments to facilitate smooth workflows.Inspire and motivate the team to consistently achieve business objectives and maintain high standards.RequirementsMinimum 3 to 4 years experience as a BPO Team Leader.Preferably experience handling processes related to food delivery platforms such as Zomato or Swiggy or quick commerce.Strong leadership capabilities and excellent communication skills.Proficient in MS Excel and reporting techniques.Solid analytical and problem-solving skills.Ability to thrive in a dynamic, fast-moving environment.Preference given to candidates who can join InformationLocation: Hyderabad, Andhra Pradesh, India.Monthly Compensation: 30,000 to 40,000. ResponsibilitiesLead and manage a team to achieve daily and monthly goals.Monitor team performance, attendance, and productivity.Conduct team meetings and coaching sessions to review performance.Ensure adherence to quality standards and operational processes.Resolve escalations and operational issues efficiently.Prepare and submit daily performance reports to management.Coordinate with internal stakeholders for seamless and motivate team members to maintain high performance levels. RequirementsAt least 3 to 4 years experience as a BPO Team Leader.Preferred experience with food delivery or quick commerce processes (e.g., Zomato, Swiggy).Strong team management and leadership skills.Excellent communication abilities.Proficiency in MS Excel and reporting tools.Analytical thinker with strong problem-solving skills.Capable of working effectively in a fast-paced work setting.Immediate joining preferred. . experiance: 36 skill: leadership, communication skills, MS Excel, analytical skills, BPO Team Leader, food delivery platforms, Zomato, Swiggy, reporting techniques, problemsolving industry: BPO / Call Center .