Senior Manager & Business Analyst Customer Success (Secunderabad)

Job DescriptionCurrent Employees apply HERE Current Contingent Workers apply HERE Senior Manager, Business Analyst Customer SuccessTHE OPPORTUNITYBased in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.Lead an Organization driven by digital technology and data-backed approaches that supports a diversified portfolio of prescription medicines, vaccines, and animal health products.Drive innovation and execution excellence. Be the leaders who have a passion for using data, analytics, and insights to drive decision-making, which will allow us to tackle some of the world's greatest health threats.Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. AN integral part of our company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.About UsDiscover is the one-stop shop for data and analytics marketplace where data stewards, data owners and data consumers engage to publish, govern and subscribe to data and analytics products, and consumers can search, discover, get visibility in quality, lineage and gain access securely and effectively. The Business Product Management, Value Realization, and Adoption team on the Discover Product line is focused on increasing customer satisfaction, trust, awareness, and adoption with the Discover Product Line while realizing and quantifying the value this product line brings to The Enterprise. We do so in a variety of ways, one of which is to facilitate the connection and convenience of bringing our product to our customers and understanding their wants and needs. 2025 is The Year of the Consumer, and one of our priorities is to ensure we are capturing our consumer's needs in the most effortless way possible while obtaining the details our technical teams need to bring these ideals to life in our production space. Position OverviewWe are seeking a highly skilled and motivated Business Analyst to join our team in the Chief Data Office, supporting the Business Product Manager in driving Problem Discovery and Value Realization for our Discover Product Line. The ideal candidate will possess robust business acumen, extensive experience in the pharmaceutical industry, and a solid understanding of product management and value realization frameworks. Key ResponsibilitiesCollaborate with the Business Product Manager to identify and prioritize business problems and value realization opportunities within the Discover Product Line.Utilize value realization frameworks to assess and enhance product performance and customer satisfaction.Gather, analyze, and document business requirements through effective stakeholder engagement.Collaborates proactively with extended marketing team to understand and address key business decisions including strategy development, forecast assumptions, execution choices and performance measurementDevelops and implements market research plan, timeline, and budget in a compliant manner in collaboration with marketing teams and other stakeholders as aligned to business & strategic prioritiesLeverages relevant insights, including primary research, secondary data, syndicated reports and databases, and integrates these into a compelling story to guide business decisionsEmploy prioritization techniques to manage and align project deliverables with business objectives.Facilitate workshops and meetings to drive consensus and gather insights using Design Thinking methodologies.Support the product development lifecycle (SDLC) by ensuring requirements are clearly defined and communicated to technical teams.Utilize tools such as JIRA for project tracking and management.Provide insights and recommendations based on industry trends and best practices in the pharmaceutical sector.Call-outs and OpportunitiesProduct Design, Development, and Release The Business Analyst will work alongside the BPM, TPMs, Value Realization Teams, Adoption Teams, Technical Leads, and additional delivery team members to support the orchestration of product design Job De . skill: Business Analysis, Product Management, Value Realization, Pharmaceutical Industry, Stakeholder Engagement, Market Research, Project