Client Management Manager

Engagement Manager UptimeAI provides AI reasoning agents that help industrial operations teams make goal-oriented, real-time decisions. Industrial facilities are rich in data but constrained by the expertise required to maintain and interpret it. As experienced engineers retire and operational complexity grows, organizations struggle to scale the expert judgment needed to maintain reliability, safety, and performance. UptimeAI addresses this challenge by embedding engineering reasoning directly into AI agents that continuously analyze operational data, diagnose issues, and guide teams toward the best actions. The result is faster decisions, reduced downtime, improved efficiency, and stronger operational performance. Role : Engagement Manager Bangalore, India (Hybrid) Experience: 7+ years The Engagement Manager is a trusted strategic advisor who helps UptimeAI customers maximize business value, drive adoption, and achieve measurable outcomes throughout their growth journey. This role focuses on executive engagement, value consulting, stakeholder alignment, and identifying opportunities to expand the impact of UptimeAI within the customer organization. The ideal candidate combines strong consulting capabilities, business acumen, industry understanding, and executive communication skills to translate customer challenges into strategic initiatives, build compelling value stories, and guide customers toward long-term success. Ensure alignment between executive sponsors, operational teams, and UptimeAI stakeholders on the path to value realization. Lead executive steering committees and value reviews, presenting progress, impact, challenges, and opportunities in a compelling business story. ~ Help customers move from using the platform to embedding it into their daily operating model. Build Executive Relationships and Stakeholder Alignment Develop trusted relationships across executive, operational, and technical stakeholders beyond the initial champion.Identify opportunities for additional value creation, including new use cases, assets, sites, and business areas.Proactively identify risks, remove blockers, and drive alignment across internal and external stakeholders. Customers can clearly articulate the value created by UptimeAI, supported by measurable outcomes and executive alignment. Executive stakeholders are engaged, informed, and view UptimeAI as a strategic partner.UptimeAI is embedded into customer workflows and becomes part of their operating model.710 years of experience in Consulting, Customer Engagement, Strategic Customer Success, Technical Account Management, or Project Management within SaaS or technology-driven environments.Proven ability to lead customer engagements end-to-end, managing stakeholders, risks, milestones, and deliverables to drive successful outcomes.Ability to engage and align stakeholders across executive, operational, and technical levels, building trusted advisor relationships.Strong capability to articulate business value and measurable outcomes from technical solutions through compelling storytelling and executive communication. .