Process Improvement Specialist (Claims)

About the job Our story At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.Alight.Com. (THE ROLE) Claims Operation Key Responsibilities - 100% of production time to review claims and take required action Assist in setting the teams daily objectives, training fresh staff members, and motivating them to perform efficiently.Root Cause Analysis of Client Performance Issues with ongoing control mechanism.Mentoring as per any process updates received from the clients side and to ensure that this knowledge has properly been passed on to all team members.Build out our operational excellence capabilities to drive process improvements and process documentation (SME Expertise)Lead Adhoc projects and cascade queries to the manager and responsible for Team CollaborationAct as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processesAbility to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements.Transitions & Mentoring Actively involved in knowledge transfer and process set-upWork with US counterparts / client teams for Transition of new workSOP updatesSOP Writing / conversionDomain Level ImprovementsTools / systems transitionAny other Adhoc / shared projectTo establish and analyze trends out of day-to-day transactions and involve peers / onshore counterparts.Ability to develop dashboard & measures to proactively manage multi- client level impacts and share with the appropriate audience as per expected schedules WALK-IN DRIVE Date : 17th August 2026 Time : 12:00 PM - 5.00 PM Venue : 12th Floor, Tower-8, Candor Tech Space, Central Park II, Sector 48, Gurugram, Haryana 122018 Recruiter name - Ankita Tiwari Contact Number - 7498294539 .