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Experience Required: (0-1) Year Location: Madurai Employment Type: Full-Time Key Responsibilities Handle customer queries via chat, email, and support tickets.Assist users with account-related issues, KYC verification, deposits, withdrawals, and trading support.Provide accurate information regarding cryptocurrency transactions and platform services.Escalate technical or security-related issues to the relevant teams.Monitor and report recurring customer issues and feedback.Educate customers about platform features, security practices, and trading processes.Ensure compliance with company policies and regulatory requirementRequired Skills & Qualifications Excellent verbal communication skills in English and HindiAbility to handle customer concerns professionally and calmly.Basic analytical and problem-solving skills.Comfortable working in rotational shiftsPay: 10,537.12 - 12,358.98 per month Benefits: Paid sick timePaid time offProvident FundLanguage: English (Preferred)Work Location: In person .