Director Head of Transition (Mount Abu)

Senior Director Head of Transition & Service Delivery with a leading multinational organization. Location: India (GCC - Outsourced Model) Level: Executive Leadership Vertical: Enterprise Services / Global Finance & Business Operations This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners. Key Responsibilities - Lead end-to-end global transitions across Finance, HR, and technology shared services - Oversee service delivery across captive GCC and BPO operations - Drive SLA/KPI governance, service quality, standardization and operational excellence - Govern strategic Tier-1 BPO partners, including commercial performance, productivity and contractual compliance - Lead automation, RPA, AI, digital workflow and continuous improvement initiatives - Drive measurable improvements in cost, productivity, efficiency and service experience - Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership Ideal Profile - 18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments - Proven leadership in global transitions and multi-functional operating models - Strong experience across Finance / HR / technology shared services - Experience managing hybrid captive + outsourced delivery models - Solid BPO commercial and vendor governance experience - Exposure to RPA, AI, workflow automation, analytics and process optimization - Experience managing globally distributed teams .