Remote Senior Manager of Insurance Operations Systems

Note: The job is a remote job and is open to candidates in USA. BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. As the Senior Manager, Insurance Operations Systems, you will lead systems improvements within the Insurance Operations team, focusing on Credentialing and Enrollment to enhance provider experiences.ResponsibilitiesOversee and enhance the credentialing and enrollment software system to meet NCQA standards, reporting requirements and cross-functional needsDevelop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectivenessLead and drive initiatives aimed at improving end-to-end provider experienceTake a proactive, project-based approach to identifying organizational needs and building scalable workflowsDeeply understand the vendor and collaborative space regarding our current and potential future vendor solutionsLeverage AI via internal and vendor solutions to improve quality and efficiency of the processesDevelop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Internal tools, Looker, and Mode)Analyze the process and operational data to identify trends, surface opportunities, and inform decision-makingTranslate data into clear, actionable insights that drive continuous improvement, support people managers, and influence operationsLead new vendor requests through the legal and security review process, ensuring satisfaction around regulation and complianceEnsure that vendor teams are appropriately resourced and meeting the agreed terms of the stream of work and signed contractsAct as liaison between third party product teams and internal product teams to ensure best coordination across systemsIdentify opportunities for process improvement and implement scalable solutions that streamline internal coordinationServe as a key representative of Insurance Operations Systems across internal stakeholders, ensuring visibility and alignmentSkills6+ years of experience in healthcare operations and systemsSenior Manager-level experience with a track record of leading and developing systems setup and optimizationStrong skills in managing relationships with product teams, including external third party product teamsStrong operational mindset with experience building or improving processes and systemsProven ability to work cross-functionally and influence stakeholdersAnalytical thinker with experience using data and reporting to inform decisionsPreference for experience in large scale product migrationBenefitsRemote work with regular in-person bonding experiences sponsored by the companyCompetitive compensationHolistic perks program (including free therapy, employee wellness, and more)Excellent health, dental, and vision coverage401k benefits with employer matching contributionThe chance to build something that changes lives and that people loveAny piece of hardware or software that will make you happy and productiveAn awesome community of co-workersPerformance bonusTravel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travelCompany OverviewBetterHelp is an online counseling platform that connects its members to licensed therapists. It is a sub-organization of Teladoc Health. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.betterhelp.com. Apply To this Job .